Using Real-Life Stories and Experiences to Solve Problems in Your Medium to Large Retail Business or Restaurant.
40 years in B2C/B2B sales and management positions in retail and hospitality industries. Don is an accomplished relationship builder and problem-solver.
How Engaged Employees Solve More Problems, Build Long Lasting Relationships and Are Great For Business!
Improve Customer Experience and Increase Sales.
Why "We can only do what we can do." Kills ROI.
Grow Entrepreneurs Inside Your Business and Increase Revenue.
"Don O'Connor brought an entire room of business owners to silence while he gave a talk about Business Social Media...Engaging and Dynamic!...Great feedback from exhibitors, your topic was relevant and your approach was perfect..."
Laurie Anne Brennan, The Canadian Networker.
Topics of Discussion:
- Employee Engagement in 2020 and Beyond
- Getting Buy-In From The Top Down - Beliefs/Culture
- Customer Experience is EVERYTHING in 2020
- Employee Sales Training is Lacking - Why?
- ROI, KPI and More Alphabet Soup
- Your Store is a Showroom - BOPIS
- Order Taking Versus Problem Solving
- Custom Presentations Available